Refund policy

All sales are final. We do not accept returns or exchanges for change of mind.

Missing or damaged shipments

If your shipment is missing or arrives damaged, email snowsstones@gmail.com with your order number and a description of the issue. For damaged shipments, please include photographs of the item, packaging, and shipping label, and retain the item and all packaging while the claim is reviewed.

SnowsStones will help you navigate the shipping insurance claim process and provide available order and shipment documentation to make the process as smooth as possible. Insurance coverage and any payment are subject to the applicable policy terms and the carrier's or insurer's claim decision. Coverage is not guaranteed.

If you receive the wrong item or an item that does not match its description, contact us so we can review and resolve the issue.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.