Terms of service

This online store is operated by SnowsStones. These terms apply to purchases made through snowsstones.com. Please review the product listing, shipping policy, return and refund policy, and privacy policy before placing an order.

Products

SnowsStones sells individual mineral specimens and gemstones. Review each listing and its photographs for the item's stated dimensions, weight, origin, treatment, and condition. Measurements are approximate. Color appearance may vary with lighting and display settings. Natural features and any disclosed damage or treatment form part of the product description.

Prices and checkout

Prices are listed in U.S. dollars. The applicable shipping charge, taxes, and total are shown at checkout before payment. Availability is limited to the inventory offered in the store. If a problem with your order needs to be resolved, we will contact you using the information provided at checkout.

Shipping and returns

Orders are packed and shipped within three business days. Shipping methods, charges, and estimated transit times are described in our shipping policy. All sales are final, subject to rights and remedies that cannot be excluded under applicable law. We do not accept returns or exchanges for change of mind. For missing or damaged shipments, we assist with the shipping insurance claim process as described in our return and refund policy; insurance coverage and claim payments are not guaranteed.

Customer information

Please provide accurate contact and delivery information when placing an order. If you notice an error, contact snowsstones@gmail.com promptly so we can review whether it can be corrected before shipment.

Privacy

Our privacy policy describes how information is collected, used, and shared when you use the store.

Contact and customer rights

For questions about these terms or an order, email snowsstones@gmail.com. Nothing in these terms limits rights that cannot be excluded under applicable law.